Any issues with misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
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If you notice an issue on the products or anything else on the order, please email help@moonlitmusicgroup.com or visit our support page.
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If items need to be returned, please use the return address on your delivery. If not, you will become liable for any incorrectly addressed returned shipments.
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Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility and may be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
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Unclaimed - If any shipments of goods go unclaimed and are returned to our facility you will be liable for the cost of a reshipment to yourself (if and as applicable).
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We do not accept returns of some goods, such as but not limited to stickers, which are not suitable for return due to quality control reasons. You hereby agree that any ineligible returned orders won’t be available for reshipping and will be disposed of.
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Returns - We do not refund orders for buyer’s remorse. Due to the custom printed nature of our products, size exchanges are to be offered at the sole discretion of the Moonlit Music Group. If you’d like to request a size exchange please contact help@moonlitmusicgroup or visit our help & support page. Additional shipping and restocking fees may apply. The size exchange request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
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IMPORTANT DISCLAIMER for Orders shipping OUTSIDE of the Unites States of America!
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Duties and Taxes:
Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs.
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Regulations and Restrictions:
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United States of America) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.
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Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore the Moonlit Music Group and its affiliates reserve rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
The countries and territories we currently ship to are:
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USA, Canada, United Kingdom, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Switzerland.
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If you want us to begin shipping to your home country, e-mail us at help@moonlitmusicgroup.com and we’ll let you know if we are able to add it. We’d love to deliver to you.